If the CPO determines an investigation requires additional study, time and resources, the CPO will release an investigative briefing outlining why additional research is necessary, how the investigation will proceed and an estimated completion date.
The investigative briefing will be completed and released no more than 60 business days after the investigation was opened.
Neither the opening of an investigation nor the release of an investigative briefing indicate the CPO has found any violations or practice concerns regarding the agency/provider involved. The CPO will open a case when it determines that a complaint is within its jurisdiction and warrants further study. After an investigation is opened the CPO will conduct a comprehensive, independent study of relevant facts, records and witnesses’ statements. Only after the CPO completes a comprehensive, independent study of relevant facts, records and witnesses’ statements will it determine whether it will affirm the agency/provider’s actions or issue recommendations for improvements.
*The CPO implemented the practice of releasing investigative briefings on July 1, 2017. The practice is applicable to investigations opened on or after July 1, 2017.