Frequently Asked Questions
If you have other questions, please contact us.
The CPO was established pursuant to C.R.S. §19-3.3-101. The CPO’s primary duties include:
- Provide citizens free and confidential services.
- Help citizens navigate the child protection system and direct them towards needed services and resources.
- Objectively research, review and investigate individual and systemic concerns about the delivery of services to children and families within the child protection system.
- Illuminate the strengths and weaknesses within the child protection system that are directly impacting the safety, permanency and well-being of children and families.
- Make recommendations to the public, child protection agencies, the General Assembly and the Governor that help reform and improve outcomes for children and families.
It is important to the Office of Colorado’s Child Protection Ombudsman (CPO) that the public is easily able to access the services of the office. The CPO’s hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with the exception of state holidays.
The CPO can be contacted in the following manners:
- Mail: 1300 Broadway, Suite 430, Denver, CO 80203
- Phone: 720-625-8640
- Email: firstname.lastname@example.org
- Click HERE to file an online complaint.
Upon receipt of an email, letter, or telephone message the CPO will respond within 48 business hours.
Walk-in Complaints: Due to security restrictions within the Ralph L. Carr Judicial Center, the CPO is unable to accept walk-in complaints.
To report suspected child abuse and/or neglect call:
- The Colorado Child Abuse and Neglect Reporting Hotline
Complainants must acknowledge electronically, through the web-based complaint form, or verbally with CPO staff, their understanding of CPO’s confidentiality policy. The complainant’s acknowledgement of the CPO confidentiality policy will be documented in the Case Management System.
Pursuant to C.R.S. §19-3.3-103(a)(I)(B)(A)(1) the CPO treats all complaints as confidential, including the identities of complainants and individuals from whom information is acquired. The statute authorizes the CPO to release identifying information if the CPO deems it necessary to enable the CPO to perform its duties and to support any recommendations resulting from an investigation. The CPO staff must inform the complainant that, under some circumstances, it may be necessary for the complainant’s identity to be disclosed in order for the CPO to adequately and thoroughly perform its duties.
Further, C.R.S. §19-3.3-103(III)(3) states that the Child Protection Ombudsman, employees of the CPO and any persons acting on behalf of the CPO shall comply with all state and federal confidentiality laws that govern the state department or a county department with respect to the treatment of confidential information or records and the disclosure of such information and records. These laws include, but are not limited to, the Colorado Children’s Code, CAPTA, HIPPA and FERPA.
The CPO will release the information about a contact to the proper authorities should the contact make any statements of credible harm to themselves or to someone else.
Anyone who has concerns regarding the child protection system in Colorado. The CPO hears from parents, grandparents, foster parents, attorneys, child protection workers, mental health providers, medical professionals and juveniles.
By design, an ombudsman serves as an independent, neutral problem solver and works to help citizens navigate government systems that are large, complex and generally inaccessible by people who rely upon them for critical services. Ombudsmen act as subject matter experts who serve people in a way that humanizes their concerns. The Colorado Child Protection Ombudsman has independent access to child abuse information that is not otherwise available to the public. This allows the CPO to objectively review and investigate complaints, deliver recommendations and drive systemic reform through research and education.