Provide citizens free and confidential services.
Help citizens navigate the child protection system and direct them toward needed services and resources.
Objectively research and investigate concerns about the delivery of services to children and families within the child protection system.
Illuminate the strengths and weaknesses within the child protection system that are directly impacting the safety, permanency, and well-being of children and families.
Make recommendations to the public, child protection agencies and providers, the General Assembly and the Governor that help reform and improve outcomes for children and families.